High-Volume Statements Processing for a Fortune 500 Retailer
Automating statements and notices from four mainframes, 20+ file types, and 10 million pieces a year — with PII protection and a three-hour compose-to-mail SLA.
Client
Fortune 500 retail giant
(name withheld under NDA)
Vertical
Retail Financial Services & Logistics
Scope
Statements, notices, compliance mail
Project Facts
- A Fortune 500 retail giant needed a print and mail partner for statements and notices generated by its financial services and logistics divisions.
- Files carried personally identifiable information — data security and chain-of-custody were the highest-priority constraints.
- More than 20 different file types arrived daily from four mainframes located across the country.
- Dove was contracted to automate the entire data processing, printing, and mailing operation.
What We Delivered
- Custom processing software with an operator UI, backed by an XML-driven file ingestion and routing system.
- Integration with the client’s third-party automation stack so the work fit into the existing mainframe-to-mail pipeline.
- Alerting, auditing, and reporting wired in from day one to cut downtime and feed continuous process improvement.
- Dove’s document composition platform compresses compose, print, and mail into a three-hour window from file receipt.
Why it matters
Statements work is unforgiving — and this client mails ten million of them a year.
Late statements miss regulatory windows. Mis-merged statements expose PII. A single defect at this scale becomes a customer-service event measured in tens of thousands of calls. Dove’s solution put automation, alerting, and audit evidence in front of every step — so the client’s teams can prove what was mailed, when, and to whom.
Cutting processing time by 75% also returned operational slack — the same window that used to be consumed by manual reconciliation is now available for exception handling, fraud review, and last-minute regulatory updates.
Running a similar program?
If you’re mailing regulated statements or notices at volume — and the cost of a defect is measured in compliance exposure, not just rework — we should talk.
Start the Conversation