File & Artwork Submission

How to get your files to us — securely, and the right way for the kind of data you're sending.

Dove Direct handles regulated, high-volume communications for organizations where data protection is non-negotiable. How you send us a file depends on what's in it. The rule is simple:

Sensitive and regulated data travels only over an encrypted VPN + SFTP channel. Non-sensitive artwork and design files may be sent by email, our web portal, or a file-transfer link.

Sensitive & Regulated Data

Encrypted VPN + SFTP only

Any file containing personal, financial, health, or otherwise regulated information must be transmitted over a dedicated, encrypted VPN + SFTP connection. This includes data subject to:

  • Personal information / PII
  • Protected health information (HIPAA)
  • Financial account data (GLBA)
  • Federal tax information (IRS Pub 1075)
  • Consumer report data (FCRA)

We provision a dedicated VPN + SFTP account for your organization. Credentials are issued to you through a secure channel — never published, emailed in the clear, or shared by phone.

To request access:

Use the contact form below or call your Dove Direct account manager at 404-629-0122.

Non-Sensitive Artwork & Design Files

Email, web portal, or file-transfer link

Print-ready art, proofs, fonts, and other files that contain no personal or regulated data can be sent by any of the following:

  1. 1. Web portal

    Upload through our secure web portal: ftp.dovemailing.com. Ask your account manager for access.

  2. 2. Email

    Email it to your Dove Direct account manager. Compress (.zip) and keep attachments under ~10 MB.

  3. 3. File-transfer link

    Share a Dropbox, OneDrive, Google Drive, or WeTransfer link with your Dove Direct account manager.

Never transmit sensitive or regulated data by email, the web portal, or a public file-sharing link. Inbound email and web-portal uploads are scanned by our data-loss-prevention (DLP) controls — anything containing sensitive or regulated data sent through those channels is automatically rejected. If you're unsure whether a file qualifies, treat it as sensitive and use VPN + SFTP, or ask your account manager first.

Preparing Print-Ready Art

Following these specs keeps your job moving and protects color and layout integrity through production.

  • Format: press-ready PDF (PDF/X-1a:2001 preferred); native files accepted on request
  • Color: CMYK (convert RGB and spot colors unless a spot is specified)
  • Resolution: 300 dpi at final size for raster images
  • Bleed: 0.125" (1/8") on all sides, with crop marks
  • Fonts: embedded or converted to outlines
  • Safe margin: keep live text/elements 0.125" inside the trim

Include these job details with every submission

  • Quantity
  • Stock / paper
  • Colors & finishing
  • Final size & folds
  • Due date / in-home date
  • A contact for proof approval

Questions about sending us a file?

Send us a note and our prepress team will get you set up with the right, secure path for your data — or call 404-629-0122.